Our policies.
Clear standards.
How we approach financial integrity, customer protection, and responsible business at TuriPay.
About these policies
These documents set the standards required for Turi Ventures LLC’s TuriPay activities. Product-specific agreements identify the responsible service providers and additional terms. Applicable law and nonwaivable customer rights take precedence.
Version 1.0 · Updated 21 October 2026
Financial integrity
Anti-Money Laundering Policy
Standards for preventing money laundering, terrorist financing, and misuse of TuriPay services.
Read policyRisk Management Policy
How risks are identified, assessed, controlled, escalated, and reviewed across TuriPay.
Read policyOFAC Sanctions Policy
A risk-based framework for complying with applicable U.S. economic and trade sanctions.
Read policyAnti-Bribery and Corruption Policy
Standards for honest business, responsible third parties, accurate records, and speaking up.
Read policyCustomer protection
Customer Onboarding Policy
Eligibility, identity checks, fair review, and account access requirements for TuriPay customers.
Read policyChargeback Policy
How to report card disputes, unauthorized transactions, and payment errors without losing applicable rights.
Read policyCustomer Safeguard Policy
Standards for protecting customer money, information, access, and the right to seek help.
Read policyRefund and Cancellation Policy
How cancellations, failed purchases, refunds, and balance corrections are handled.
Read policyComplaints Policy
A clear route for reporting concerns, requesting a review, and escalating unresolved issues.
Read policy